In short
- We collect what we need to run the Service: your account, your chats and files, payments, and basic information about the devices and places the site is used from.
- Your content is sent to AI engines only to answer you. We don’t sell it and we don’t train our own models on it.
- You can delete any chat or file at any time, and ask us to delete your account.
What we collect
Account
Your email address; and, if you sign in with Google or GitHub, your name and profile photo from that account.
Your content
Messages you send, files you upload (and the text we extract from them so the assistant can read them), and documents the Service creates for you.
Payments
Plan or credit pack bought, amount, tax, invoice number, and the order and payment references from Razorpay or Cashfree. Card, UPI and bank details are entered with the payment gateway; we never receive or store them.
Visits and devices
When you open the website or sign in, we record:
- your IP address and the approximate location it indicates (country, region, city, time zone, network provider);
- browser, operating system, device type, screen size and language;
- the pages you visit, the site that referred you, and a random visitor ID kept in your browser.
We use this to understand where Vyntez AI is used, keep it secure, prevent abuse and improve it. We do not use it for advertising.
Support
What you write to us through the help center or by email.
How we use it
- To provide the Service: answer your messages, read your files, create documents, keep your history and files available to you.
- To run your account: sign-in codes, receipts, invoices, credit balances and plan dates.
- To keep it safe: rate limits, fraud and abuse prevention, security monitoring.
- To improve it: aggregated usage and location statistics.
- To meet legal obligations, such as tax records.
Who processes it
We share data only with providers who help us run Vyntez AI, and only what each needs:
| Provider | Purpose |
|---|---|
| Google (Gemini), OpenAI, DeepSeek, and our own servers | AI processing of your messages and file contents to produce answers and documents |
| Cloudflare | Storage of uploaded and generated files; network and security services |
| Razorpay, Cashfree | Payment processing |
| Google, GitHub | Sign-in, if you choose them |
| GoDaddy (email) | Sending sign-in codes, receipts and support replies |
| ipinfo.io | Turning an IP address into an approximate location |
Some providers process data outside India. We choose providers with appropriate safeguards. We disclose data to authorities only when the law requires it. We never sell personal data.
Cookies and tracking
We don’t use advertising or cross-site tracking cookies. The site stores a few items in your browser’s local storage:
- your sign-in session (so you stay signed in);
- your light/dark theme choice;
- a random visitor ID used to count visits.
Clearing your browser’s site data removes them. Payment windows from Razorpay or Cashfree may set their own cookies.
How long we keep it
- Chats and files: until you delete them or close your account.
- Visit records: up to 12 months.
- Payment and invoice records: as long as tax and accounting law requires (typically 8 years).
- Sign-in codes: 10 minutes. Support messages: up to 3 years.
Security
Data is encrypted in transit. Files are kept in private storage and shared with you only through short-lived links. Access is limited to people who need it to run the Service. No system is perfectly secure; if a breach affects you, we will tell you as the law requires.
Your rights
Under India’s Digital Personal Data Protection Act, 2023 and other laws that apply to you, you can ask to access, correct or delete your personal data, withdraw consent, and nominate someone to act for you. You can delete chats and files yourself in the app. For anything else, write to us; we reply within 30 days.
Children
Vyntez AI is not meant for children under 18 without a parent’s or guardian’s consent. We don’t knowingly collect their data otherwise.
Changes
We will update this page when our practices change, and tell you in the app or by email about significant changes.
Contact and grievances
Privacy questions, requests and grievances: info@vyntez.com (Grievance Officer, Vyntez), or the help center.