Help center

How can we help?

Answers to common questions, what everything costs, and a direct line to the team.

Getting started

How do I sign in?+
Use Continue with Google, Continue with GitHub, or type your email and enter the 6-digit code we send. There’s no password and no plan needed to start.
What can I ask for?+
Anything from quick questions and web searches to finished files: resumes, cover letters, Word and PDF documents, Excel sheets with formulas, PowerPoint presentations, ATS checks, and edits to your own Word files.
How do I attach files?+
Click the paperclip, drag files onto the chat, or paste them. PDF, Word, Excel, PowerPoint, CSV, text and images up to 20 MB each, six per message.
Where are my files?+
Open the Files tab in the sidebar. Everything you uploaded and everything Vyntez AI made is there to open, download, attach again or delete.

Resumes and documents

How do I build a resume?+
Click Build my resume and paste your details or upload your old CV. Vyntez AI asks which template, color and format you want, then gives you a PDF and/or Word file.
Which template should I pick?+
Modern suits most roles, Classic suits finance, law and government, Executive suits managers, Minimal suits design and research, and Two-column suits creative roles and freshers. For large companies’ online applications, prefer a one-column template: some applicant tracking systems read two columns poorly.
Will it make things up?+
It’s instructed to use only the facts you give it and to ask when something is missing. Always read the result before you send it.
Can it edit my own Word file?+
Yes. Upload your .docx and say what to change. Vyntez AI edits inside your file, so your fonts, styles and tables stay, and gives you an edited copy.
What is an ATS check?+
Paste a job description and attach your resume. You get a match score, the job’s keywords you have and are missing, and the most important fixes, as a PDF report.

Credits, plans and billing

What’s free?+
Signing in, chat and web search, up to a daily message allowance. New accounts also get welcome credits to try a resume or document.
What are credits?+
Actions that make or edit files use credits; the table below lists each cost. If an action fails, its credits come back automatically. Credits don’t expire.
Plans or credit packs?+
Plans add a large bundle of credits and a higher daily message allowance for 30 days, and don’t renew automatically. Packs only add credits, for occasional use.
How do I pay?+
Cards, UPI, net banking and wallets through Razorpay or Cashfree. Prices are shown in US dollars and charged in rupees including 18% GST. Invoices download from Billing.
Refunds+
Unused purchases can be refunded within 7 days. See Refunds and write to us with your invoice number.

Account and privacy

Do you train AI on my files?+
No. Your content is processed only to answer you and is never sold.
How do I delete something?+
Hover a chat or file in the sidebar and click delete. To delete your whole account, contact us below.
What do you record about visits?+
Your IP address, approximate location and device, to keep the service secure and understand where it’s used. Details are in the Privacy Policy.

What each action costs

See plans and credit packs.

Contact support

We reply within one business day. You can also email info@vyntez.com.